Start with your coating problem
Find the situation closest to yours, prepare the information you already have, and request a review of equipment and process conditions. Unknown details can be left blank.
Low transfer or difficult recess coverage
Information to prepare
Part geometry and material, photos of difficult areas, powder type, equipment model, and any existing powder-use or film-thickness records. Say when measurements are unavailable.
What needs review
Review whether the issue affects the whole part or specific areas, together with geometry, fixtures, existing grounding-check records, and the coating method. Symptoms alone do not determine a setting.
Describe your applicationUnsteady powder flow or powder surges
Information to prepare
When the issue started, whether it is continuous or intermittent, the feed system, powder changes, and existing cleaning or maintenance records.
What needs review
Review the powder path, powder condition, and site conditions against the equipment model and maintenance records. Use existing information; there is no need to recreate the fault.
Describe your applicationUneven film thickness or finish
Information to prepare
Photos comparing affected and unaffected areas, existing film-thickness measurements and their locations, part batches, material details, and process records.
What needs review
Identify the locations and batches affected, then review pretreatment, application, and curing records before attributing the issue to one stage.
Describe your applicationArcing or other equipment safety concerns
Information to prepare
Stop operation, follow the equipment manual, and contact service. Provide the model, existing fault-display information, time, and a description of the event.
What needs review
Support must review the equipment and site conditions before the next step. Do not restart equipment to take photos, measure, or reproduce the issue; do not inspect or dismantle energized equipment.
Contact service with existing informationSlow color changes or heavy cleaning work
Information to prepare
Number of colors, change frequency, batch size, current changeover steps and time records, feed and recovery configuration, and the step you want to improve.
What needs review
Identify which steps take time, then review the equipment, cleaning requirements, and color-change method. Configuration advice depends on the site conditions.
Describe your applicationLabor constraints or an automation upgrade
Information to prepare
Part dimensions and variety, shifts and output, current operator roles, line layout, and any known cycle-time, interface, or installation limits.
What needs review
Review repetitive tasks, part variation, and line constraints before identifying steps for automation. Cost and benefit estimates require actual production data.
Describe your applicationRequest an application review
Describe your main question first. Part and process details are optional; no model choice is required to start.