Service & Support
Organize sample testing, application engineering, after-sales coverage, and downloads into one support hub.
Sample Coating Test
Submit parts, powder or paint type, film target, and current issue for the sample test workflow.
Application Engineering
Get engineering support on selection, parameter decisions, process boundaries, and repeatability.
After-sales & Service
Review commissioning, spare parts, maintenance intervals, and remote support coverage.
Downloads
Access product overviews, data sheets, maintenance guides, and installation references.
Support Workflow
Start by identifying the request type: new equipment selection, process adjustment, troubleshooting, sample validation, or document access.
Then confirm site constraints: part geometry, powder or paint, target film thickness, throughput, booth condition, and grounding status.
Finally route the request to sample testing, application engineering review, after-sales maintenance, or downloads.
Information To Provide
Prepare part photos, material, dimensions, defect photos, target finish, and existing equipment model when available.
For automated lines, include line rhythm, conveyor method, booth size, color change frequency, and compressed air condition.
Complete context makes it easier to separate equipment issues from parameters, material condition, and site constraints.
Support Boundary
BOSTAR support focuses on electrostatic spray guns, controllers, powder/paint delivery, rotary bell/DISK systems, and coating automation configuration.
Safety, grounding, explosion-proof, ventilation, and material compatibility topics should be checked with local procedures and equipment manuals.
For complex projects, validate samples or a process window before final equipment configuration and commercial quotation.
Common Support Questions
Should I choose equipment directly or request a sample test first?
If part geometry, material, film target, or defect root cause is unclear, start with sample coating or application engineering review. Move to model quotation when the process window is clear.
What should I provide for after-sales troubleshooting?
Provide equipment model, fault symptom, site photos, latest maintenance record, compressed-air condition, grounding status, and current parameters to separate equipment faults from process changes.
Can downloads replace engineering confirmation?
Downloads help with structure, parameters, and maintenance boundaries. Safety, grounding, explosion-proof, ventilation, material compatibility, or line integration still require site-specific review.