Privacy Policy
How we collect, use, retain, and remove data from inquiry and support workflows.
Data We Collect
We collect contact details, company name, region, part information, coating material, attachments, and communication notes during inquiry, sample test, download, and after-sales workflows.
Why We Use It
- Evaluate equipment selection and process boundaries
- Arrange quotations, sample coating tests, service, and spare-parts support
- Record first-response timing and internal assignment status
- Continue communication only when the user has requested it
Retention and Deletion
Form data is used for business communication, security checks, and service delivery. Submitted inquiries and linked attachments are managed according to the work needed to handle them; there is currently no automatic expiry deletion applied to every inquiry. Request deletion or correction through the contact channels shown on this website so we can verify and process the request.
Temporary attachments that have not been linked to an inquiry have an expiry time, normally 24 hours. A cleanup job removes expired drafts. Actual deletion depends on that job completing successfully; expiry alone does not mean deletion has completed. A cleanup failure leaves the record pending recovery.
Attachment Security Checks and Storage
We accept files only when the form offers attachment upload. When enabled, the file contents and filename may be sent to our configured external malware-scanning service for security checks. Only files that pass are accepted into private object storage and linked to an inquiry. A failed or unavailable scan does not count as a safe attachment.
Website hosting, database, and object-storage providers also process relevant data as needed to operate these services. Please do not upload identity documents, account passwords, or other sensitive content unrelated to your inquiry. We will update this notice when the processing purpose or our scanning and storage arrangements materially change.
Third-party Services
If WhatsApp, WeCom, Feishu, or email notification channels are used, the relevant data may pass through those services. Non-essential third-party embeds stay disabled until consent is given.
Inquiry consent covers handling the current request. It does not opt you into optional marketing messages or non-essential cookies.